Associate General Manager

Job description

True Link is a fintech startup that truly cares about our customers and is constantly growing and improving as our customer base rapidly scales. We are in the unique position of being a tech company that materially changes its customers lives for the better. We are looking for someone who is excited about creating the world’s best customer experience for a group of people who have traditionally been underserved by financial institutions.

We are looking for someone who is exceptionally smart to manage the most critical part of our company's operations. Your job is to make sure we are always ensuring a quality experience for our customers today while helping us scale into the future. You’ll be an influential member of the company’s leadership team, which the expectation that you are continuously growing in your role and expanding your impact and domain of responsibilities.

This means you:

  • Conduct data analysis that inform improvements to day-to-day operations and Executive Team decisions
  • Manage the scaling of key business processes to keep up with our rapidly growing customer base
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Work directly with the engineering team to solve immediate problems and automate ongoing processes
  • Become an expert on our operational processes in order to be a resource to teammates
  • Manage quality assurance processes to ensure that customer needs are being met by product improvements
  • Develop and manage relationships with key partners and vendors
  • Are excited about the opportunity to grow quickly into a team manager

You have:

  • A social conscience - you care about the social mission of the company
  • A desire to have a large scope of responsibility and a big impact on customers, team, and company
  • Excellent written and oral communication skills with an exceptional ability to explain complex issues clearly and succinctly
  • Big-picture thinking plus operational chops. You’re that rare person who can hold an expansive vision in your mind while paying attention to the details that will turn it into a reality
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Interest in learning from feedback and dedication to improving of your skills
  • Empathy with customers and colleagues
  • Excellent Excel skills; SQL skills a major plus
  • Enthusiasm for tackling a hard problem and solving it; you relish applying your creative problem solving skills to any important challenge, and you work collaboratively with engineers, salespeople, and others to implement solutions

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