Brand and Graphic Design Director

Job description

We are a fast-growing, mission-driven financial services company that provides quality financial services for all: from protecting grandma’s money from scammers to providing supplemental financial tools that support people living with disabilities.

We’re looking for a dynamic, enthusiastic designer to own all aspects of our company’s design. This role will encompass both marketing strategy development as well as marketing execution. Looking for a role where you can make a huge impact on a company’s brand and visual style? We might be a perfect match. This is a high-impact marketing role for someone who is passionate about our mission and relishes the fact that every day we have the privilege of serving those who are often overlooked by big financial institutions.

What you’ll do:

  • Serve as design point of contact for all customer-facing teams at the company
  • Partner with our UX designer to ensure brand consistency throughout software and external-facing media
  • Partner closely with leadership to tell a consistent brand story
  • Own direction and delivery of visual design projects across multiple channels and media, including printed collateral, email and other digital materials, our website, custom swag, and so on
  • Analyze relevant data and customer insights to inform design
  • Source updated stock imagery
  • Create beautiful collateral for a variety of contexts, heavy on the print, some digital, research papers and white papers, and web design
  • Manage print cycle and ensure high-quality execution of print designs
  • Work closely with the marketing team, but be a cross-functional contributor
  • Ensure design consistency and quality across all collateral
  • Promote internal awareness of brand standards and processes
  • Create and manage a functional visual style guide/library

Who you are and your professional experience:

  • 3+ years experience, preferably in a highly regulated industry, like healthcare or pharmaceuticals, financial services a big plus
  • Expertise in Illustrator, Photoshop and InDesign, Dropbox, and Google Drive
  • You love design and you’re a storyteller with a knack for creating compelling visuals, iconography, typography, and infographics
  • Experienced with and enthusiastic about print collateral and developing a great stock photo inventory
  • Comfortable with the quick pace and shifting priorities of a startup or small company
  • Excited to be the design brand owner and take our design to the highest quality professional look
  • Obsessively detail-oriented, but know how to balance when needs are time-sensitive
  • Your understanding that everyone, including our customers and your coworkers, experiences the world differently helps drive your design aesthetic

Why you’ll love us:

  • We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of mission-driven organization that truly cares about the people we serve.
  • We offer competitive salary packages, Health, Dental & Vision coverage, flexible working hours, early-stage equity, and an awesome vacation package.
  • Our customers are not only grateful but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
  • We treat each other like we treat our customers: with 100% respect and dignity. Diversity and inclusion are cultural values we take very seriously and welcome team members of all backgrounds and identities.
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About True Link

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, who are often neglected by the financial services industry but make up a large and fast-growing percentage of the population.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams and fraud or our best-in-class Trust Solutions platform helping a guardian manage her client’s disbursements and long-term spending plan.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)

Click here to view all open positions. 

The Perks

  • Competitive salary
  • Early-stage equity
  • Medical, dental, and vision coverage
  • Free catered lunch
  • Annual team retreat and fun team outings
  • Parent-friendly
  • Flexible hours and great vacation benefits
  • Nap room and stocked kitchen
  • Flat org structure
  • Dog-friendly office!