Customer Advocate

Job description

At True Link, we are obsessed with making our customers' lives better, safer, and happier every day. As a customer advocate, you are the expert on our customers and what they need. You interact with them, you analyze data about their needs, and you come up with creative ideas for how to we can constantly serve them better. Then you collaborate with our kind, brilliant cross-functional team to turn your ideas into a reality for our customers. If you've been looking for a job where your work matters and there's incredible potential for professional growth, this might be the one for you.

You will:

  • Be the voice of True Link to our current and prospective customers
  • Solve customer problems via phone and email
  • Manage really important daily operational processes
  • Identify, document, and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
  • Craft responsive customer communications and product marketing
  • Collaborate with members of other teams and be a resource to teammates
  • Conduct analysis on customer behavior to improve customer experience
  • This is a startup! You can invest in whatever excites you – social media, content, operations, product, design, you name it

You are:

  • A person who cares about making the world a better place
  • Someone who loves to talk to people
  • Self-motivated and self-directed - your parents would describe you as a “self-starter”
  • Extremely detail-oriented, organized, and disciplined
  • Interested in learning from feedback and dedicated to improving your skills
  • A thoughtful, empathetic communicator
  • Excited to throw yourself into new learning opportunities
  • Able to adapt to new and rapidly changing situations and think on your feet

We’re offering a competitive salary and benefits, a meaningful equity stake, lunches & snacks, and the opportunity to work with a talented, mission-driven team.

About True Link

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, who are often neglected by the financial services industry but make up a large and fast-growing percentage of the population.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Visa Debit Card saving a retiree from losing thousands of dollars of her savings to scams and fraud or our True Link Financial Advisory service making sure a 65-year-old has a smart financial plan for living twenty years longer than they ever expected.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)

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We’re always hiring, so be sure to follow us on Facebook and Twitter to stay updated.

The Perks

  • Competitive salary
  • Early-stage equity
  • Medical, dental, and vision coverage
  • Free catered lunch
  • Annual team retreat and fun team outings
  • Parent-friendly
  • Flexible hours and great vacation benefits
  • Nap room and stocked kitchen
  • Flat org structure
  • Dog-friendly office!