At True Link, we are obsessed with making our customers' lives better, safer, and happier every day. As a Customer Advocate, you will quickly become an integral member of our team and a go-to expert on our customers. You will field a variety of inbound phone and written inquiries, teach new and experienced users how to use our products better, and collaborate with teammates to improve our daily operations, all with a goal of delivering superb customer service. If you’ve been looking for a job where your work matters and you get to interact directly with customers, this might be the role for you.
We’re offering a competitive compensation package, great mentorship, lunches and snacks, and the opportunity to work with a high-performing, mission-driven team. This is an in-person, full-time job at our BART-accessible office. We are looking for someone to work a set schedule of 40-45 hours per week, Monday through Friday, or a five-day work week that includes one weekend day per week.
What you’ll do:
Who you are:
Why you’ll love us:
Location: San Francisco, CA
We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, who are often neglected by the financial services industry but make up a large and fast-growing percentage of the population.
It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams and fraud or our best-in-class Trust Solutions platform helping a guardian manage her client’s disbursements and long-term spending plan.
If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)