At True Link, we are obsessed with making our customers' lives better, safer, and happier every day. As a Customer Advocate, you will become a go-to expert on our customers. What are their concerns? How do they use our products day-to-day? What questions may they have for us tomorrow? You will learn the answers to these questions by communicating with our customers, focusing on their needs, and sharing their feedback with our entire team. If you’ve been looking for a job where your work matters and you get to interact directly with customers, this might be the role for you.
We’re offering a competitive salary, great mentorship, in-office lunches and snacks, and the opportunity to work with a high-performing, mission-driven team. This is an in-person part-time job at our BART-accessible office. We are looking for someone to work a schedule of 20-30 hours per week during weekdays and/or on weekends. Preference will be given to candidates who can work one weekend day per week, and/or can work early mornings on weekdays.
Location: San Francisco, CA
We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, people with disabilities, and people recovering from addiction, all of whom are often neglected by the financial services industry.
It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams and fraud or our best-in-class Trust Solutions platform helping a guardian manage her client’s disbursements and long-term spending plan.
If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)