Director of People Operations

Job description

We are a fast-growing, mission-driven financial services company that provides quality financial services for all: from protecting grandma’s money from scammers to providing supplemental financial tools that support disabled veterans. We are looking for a Director of People Operations, who is passionate about our mission and relishes the fact that every day we have the privilege of serving those who are often overlooked by big financial institutions.

This is a high-visibility role, in which you will work closely with the CEO, COO, and the full company leadership team, while also having a high level of autonomy in your day-to-day work.

What you’ll do:

  • Streamline and lead our people operations, HR, and recruiting efforts
  • Make sure we are attracting top talent and have a streamlined onboarding process
  • Effectively establish and implement HR systems and processes to support a workforce that will scale from 40 to 100+ over the next few years
  • Build out our people strategy which includes but is not limited to: performance management, talent acquisition, employee engagement, compensation, benefits, retention, employee and manager training, employee handbook, and culture-building initiatives
  • Ensure compliance with legal requirements of HR
  • Serve as a senior advisor and confidant to the founders and the executive team on all people related matters to ensure the company has the talent, processes/systems, and policies necessary to support our strategic and financial goals
  • Build trust with employees across all layers of the organization and be an active listener effective problem solver of people issues
  • Manage multiple team members and key processes across the organization

Who you are and your professional experience:

  • 10+ years of professional experience
  • 5+ years of HR, performance management, and/or people ops experience
  • Expert understanding of employment law, compensation, benefits, organizational development, employee relations, and training
  • Experience supporting both salary and hourly workforces, creating relevant and meaningful employee programs, reviews, and feedback loops
  • Excellent project management skills with a proven ability to design and implement people strategy that drives business results
  • Good listener with strong written and verbal communication skills and the ability and willingness to provide feedback
  • Systems and process-thinker who loves creating order out of chaos
  • Deeply loyal and ethical person with a steel-trap with confidential information
  • Team player who understands we succeed by working together and supporting each other
  • Experience in managing healthcare and payroll vendors
  • Strongly committed to diversity and inclusion in the workplace
  • Someone who thrives in a fast-paced environment
  • Depth of knowledge of HR software solutions and willingness to review and recommend upgrades to existing software systems
  • PHR/SHRM-CP, or other HR certification preferred

Why you’ll love us:

  • We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of mission-driven organization that truly cares about the people we serve.
  • We offer competitive salary packages, Health, Dental & Vision coverage, flexible working hours, early-stage equity, and an awesome vacation package.
  • Our customers are not only grateful but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners  love us and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
  • We treat each other like we treat our customers: with 100% respect and dignity. Diversity and inclusion are cultural values we take very seriously and welcome team members of all backgrounds and identities.
  • Our office is dog friendly, full of snacks, catered lunch, and friendly, caring people.

Location: San Francisco, CA


About True Link

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, who are often neglected by the financial services industry but make up a large and fast-growing percentage of the population.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams and fraud or our best-in-class Trust Solutions platform helping a guardian manage her client’s disbursements and long-term spending plan.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)

Click here to view all open positions. 

The Perks

  • Competitive salary
  • Early-stage equity
  • Medical, dental, and vision coverage
  • Free catered lunch
  • Annual team retreat and fun team outings
  • Parent-friendly
  • Flexible hours and great vacation benefits
  • Nap room and stocked kitchen
  • Flat org structure
  • Dog-friendly office!