Product Manager

Job description

We provide quality financial services for all: from protecting grandma’s money from scammers to providing supplemental financial tools that support disabled veterans. We are looking exclusively for a product manager who can be passionate about our mission and relish the fact that each line of code we push helps those who are often overlooked by big financial institutions.

Because our customers depend on our products for their immediate (today's groceries) and long-term (retirement investments) financial needs, we move fast, but we can't be cavalier about breaking things. Our team works to meet high standards of usability, security, and availability. We're proud to say investors look at our product and are truly blown away by how much our small team has built. Prioritization is at the center of everything we do. We believe in building iteratively and constantly challenging ourselves to build the most relevant, valuable features. And, we’re growing every day. We’re growing the product, the scope, the team, the customer base, and we need you to keep up with all that, while making sure we don’t sacrifice quality. If this excites you, we want you to apply.

What you'll do:

This is a full-time role in San Francisco, but you’ll be working with stakeholders all over the country, from marketing to sales to design to business development to customer support and everyone in between. You’ll oversee the full product lifecycle, constantly communicating, prioritizing, and reorganizing to make sure priorities are correct and that we ship on time. You’ll constantly be giving the executive team suggestions on process improvements and be an essential part of our shift from small startup to large enterprise. If you’ve already worked in fintech, then we’re even more excited to meet you. Contact us now!

Who you are:

  • Have 3+ years of product management experience, preferably in financial services
  • Never underestimate the importance of key metrics but also constantly question if we are using the right ones
  • Have superior communication and project management skills
  • See the big picture and communicate with company leadership while also deeply engaging with product development to ensure quality execution
  • Create the minimum level test for new features and concepts before we actually build it
  • Analyze the data from said tests to make conclusive decisions quickly
  • Establish timelines and stick to them as much as humanly possible
  • Be technically savvy and efficient—in other words, know enough to be dangerous in a engineering meeting
  • Capable of driving the product forward, from high-level visions to technical implementation. We expect our product managers to be full stack, just like our engineers
  • Always keep a line of communication open with all relevant stakeholders, providing updates as needed

Why you'll love us:

  • We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of mission-driven organization that truly cares about the people we serve.
  • We offer competitive salary packages, Health, Dental & Vision coverage, flexible working hours, early-stage equity, and an awesome vacation package.
  • Our customers are not only grateful but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners  love us and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
  • We treat each other like we treat our customers: with 100% respect and dignity. Diversity and inclusion are cultural values we take very seriously and welcome team members of all backgrounds and identities.
  • Our office is dog friendly, full of snacks, catered lunch, and friendly, caring people.
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About True Link

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, who are often neglected by the financial services industry but make up a large and fast-growing percentage of the population.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams and fraud or our best-in-class Trust Solutions platform helping a guardian manage her client’s disbursements and long-term spending plan.

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our San Francisco-based team. (TL DR: No bozos, no jerks.)

Click here to view all open positions. 

The Perks

  • Competitive salary
  • Early-stage equity
  • Medical, dental, and vision coverage
  • Free catered lunch
  • Annual team retreat and fun team outings
  • Parent-friendly
  • Flexible hours and great vacation benefits
  • Nap room and stocked kitchen
  • Flat org structure
  • Dog-friendly office!