Is it possible to fall in love with a debit card? One of our representative payee clients did just that. This is their story.
It starts in a stressful world of checks, mail service, and government benefits. In order to access the crucial funds that cover their basic needs, clients of representative payees rely on checks. These can get delayed or lost in the mail, have to be physically picked up from an office, and then cashed – usually for a fee. It’s a time-intensive and costly process for both clients and the representative payees who support them.
Fed up with these challenges and looking for a better way to serve their 600 representative payee clients, one large Midwestern nonprofit turned to True Link.
Like many representative payee organizations, they needed a financial tool that would help distribute funds to their diverse client base quickly and reliably. When they found True Link, they discovered a system that not only adapted to their clients’ needs, but one that also lightened their own administrative load.
The True Link Prepaid Visa Card now provides their clients easy access to their funds without the need for checks, while True Link’s software platform automates funds distribution and reporting.
Here’s why it was true love at first sight.
As one of their clients put it,
I can’t believe I never have to deal with the mail again. No more lost checks – hallelujah! I’m able to get my money without the wait.
Most importantly, the nonprofit's happy clients! The organization isn’t the only one pleased with True Link’s service. Here are some other great things their clients had to say about using True Link:
Things are hard enough as it is. Before, it was like [there was] one more person to rely on for my basic needs. With this new card, I feel like I’ve got some control back.
Do you know their customer [support] people? Because tell them they’re the best. I mean, they just get it. Whenever I have a question, they help.
Ready to start your own True Link love story? Give us a call at (833) 517-1415, or email us at TrueLinkTeam@truelinkfinancial.com. We’re here to help!