Help safeguard
spending

Families and professionals use True Link to help safeguard the finances and independence of the people they support.

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Here’s how it works

  • Illustration of a credit card with a shield

    Order the True Link Visa® Prepaid Card

  • Illustration of a credit card and a computer dashboard with charts

    Block high-risk stores, set spending limits, and more

  • An illustration of a magnifying glass and financial transactions

    Stay in-the-know with alerts and spending history

A woman smiling holding a drinkA True Link card

A reloadable Visa card to make your life easier

Easy-to-setup, and only lets cardholders spend the money loaded on the Visa card

  • Can be used everywhere Visa debit cards are accepted
  • Add funds from an existing bank, and reload the card as needed
  • Funds are FDIC insured¹ and all cards are covered by Visa's Zero Liability Policy¹
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Set custom
spending rules

Use the True Link Spending Monitor to help protect daily spending and helps prevent against fraud by customizing where the card works, and where it doesn’t

  • Block trouble spots like liquor stores and casinos
  • Allow or block access to cash and ATMs
  • Set spending limits for certain stores and categories of spending
  • Our Scamwatch blocks predatory merchants and businesses
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See 50+ spending monitor options
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Stay in-the-know

Get real-time alerts via text message³ or email to stay informed, when it matters most

  • Know when, where, and how funds are being spent
  • Get notified when a purchase is blocked or spending limits are reached
  • Add caregivers and family members as needed, so everyone’s in the loop
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Easily add funds from an existing bank account

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Hear from our clients

Elder care
Disability
Recovery
Special needs trust
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“I'm a guardian for a 70-year-old who I've been working with for years to encourage her to leave the house. Now with the True Link Visa Card, she pays for a private transportation line and goes to the art museum. Her life is completely different.
Steve D., Care Manager
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“Not only has True Link given Jamie spending autonomy, but it’s streamlined my workflow quite a bit!
Allison, a Fiduciary, caring for her client, Jamie
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“The True Link Visa Card has been amazing for my son and our family! Honestly a godsend! Our son has been able to have more control and independence allowing him to reclaim responsible behavior. Our whole family thanks you! Our son is recovering and it has a lot to do with being able to feel like an independent adult. All of us have a much better life with your service.
Kathleen, mother of a son in recovery
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“The True Link Visa Card makes life easier for both trustees and beneficiaries.
Kathleen D., a trustee

Choose the right plan for you

Life’s complex, we get it - we’re here to make things simpler

It only takes 5 minutes; take the first step today.

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For professionals

We’re here to make your job easier

  • Order, fund, and manage hundreds of Visa cards at once, to save yourself time and streamline your workflows
  • Automated trust disbursements and reporting to give 
you responsible oversight
  • Your clients use our tools to check their balances – so they’re not calling you!
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Frequently asked questions

The card administrator manages the True Link Visa Card. This administrator can be a family member, friend, professional, or someone else who helps manage another’s finances. Managing a True Link Visa Card means a variety of things, like being responsible for ordering the Visa card, putting the settings in place for how the funds can and cannot be used, adding money, scheduling fund transfers, updating account information, and more.

It depends. You can choose to block or allow withdrawals at ATMs based on the needs of the cardholder. 

You can also block access to cash in a variety of ways including: blocking withdrawals inside a bank (i.e., getting cash from a teller at a bank), blocking cash-back at time of purchase, setting daily cash withdrawal limits, and setting monthly cash withdrawal limits.

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All True Link Visa Cards are protected from fraud under Visa's Zero Liability Policy† and Regulation E, so customers have recourse if they do experience fraud on their cards and report that to our team.

If a True Link Visa Card has been lost or stolen, you can immediately disable the Visa card to prevent additional transactions and protect against fraud. If the Visa card needs to be replaced, you can close the account and order a replacement. All of this can be done online, via our 24/7 automated phone system (1-866-984-8576), or by speaking with a Customer Support representative at (1-866-984-8576) during standard business hours. Once the new Visa card arrives and is activated, any funds remaining on the lost Visa card will be automatically transferred to the new Visa card.

Yes, because the True Link Visa Card is a reloadable prepaid card, this means that purchases can only be made using money that has been added to the account. Additionally, many card administrators help their cardholders stay on a budget by scheduling recurring daily, weekly, or monthly transfers. This way cardholders receive funds when they need them -- without spending beyond their means.

For those supporting someone in recovery, where additional budgeting support can help rebuild independence, the True Link Next Step Visa Card allows you to specify monthly, weekly, or daily budgets. Contact us to learn more.

† Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any authorized use. Contact your issuer for more details.