How it works
A prepaid Visa card to
help stay on track
Easy to set up and fund with scheduled or one-time transfers from an existing bank account.
Set where the Visa card works and where it doesn’t to help protect spending and help prevent fraud.
Visibility into spending
with alerts and history
Get real-time alerts to stay informed of recent purchases and generate reports to keep track of spending history.
A few ways we help make spending simpler
Settings that help prevent risky purchases
Spending settings can help prevent a Visa card from being used at specific merchants and store types
Tools that help protect against scams and fraud
Alerts help you notice suspicious spending and Scamwatch™ helps block potentially predatory merchants
Record keeping and reports for better budgeting
Automated reports and transaction histories offer more visibility into spending to help assist in budgeting
Fund disbursements from a Special Needs Trust
Disbursements can be sent directly from an SNT to a Visa card with recurring transfers or one-time transfers
Streamlined money management for caregivers
Ability to monitor how caregivers spend to help protect loved ones and be confident they’re getting all they need
Getting started is easy
1. Sign up in 5 minutes
Provide details about yourself and the person you support. If you're using a trust, you’ll be asked to submit a trust document.
2. Check the mail
The Visa card will typically arrive in the mail within 7-10 business days after an order is placed.
3. Activate and fund
Follow a few simple steps to activate the Visa card and connect an existing bank account to add funds.
4. Set up spending rules
Customize from over 50 categories, plus the ability to block or allow specific vendors, set cash access, and more.
5. Download the app
Use our mobile app to track spending, send funds, block purchases, and more while on the go.
Why people love True Link
As the parent of an adult dual-diagnosis individual, I have found that the True Link debit card has allowed me to breathe again. My child has enough freedom to shop for his needs but no access to unrestricted funds to abuse. He has been as grateful as I have been. He is learning to manage his financial life successfully.
Everything about True Link is excellent
From the customer service they provide to the workability of the true link debit card, we are able to provide better service to our clients. Every interaction I have had with a true link representative has been outstanding. The staff is knowledgeable, very friendly and easy to work with. They are always able to respond and correct any issue I have. As a professional fiduciary, with many clients, I will continue to use True Link cards for all of my clients.
Independent decision making and budgeting
As a Guardian/Conservator, I appreciate this option being available for the individuals under the care of this office. This card allows more independent decision making and budgeting for those desiring to move towards restorative independent living. No more reports of money coming up missing!
A terrific service
This company provides a terrific service, each month an amount is transferred from my bank to my family member's debit card which can only be used for food purchases. It also lets me know if the card is being used for something besides food. I really don't know what I'd do without it; I wouldn't be able to give my family member money for food and know that that's what it was spent on.
You can't beat the convenience
I learned of True Link at a conference, and I decided to try it for one of my clients. I could not be more pleased. The debit card gives my client a sense of independence, and the options for controls give me the safety I want for her. And you can't beat the convenience of being able to manage it from your desk! I plan to use True Link for other clients in the future.
All quotes refer to the True Link Visa Prepaid Card and the associated True Link Platform provided by True Link Financial, Inc. and not the investment advisory services provided by True Link Financial Advisors, LLC.
Choose the right option for you
Frequently asked questions
The card administrator manages the True Link Visa Card. This administrator can be a family member, friend, professional, or someone else who helps manage another’s finances. Managing a True Link Visa Card means a variety of things, like being responsible for ordering the Visa card, putting the settings in place for how the funds can and cannot be used, adding money, scheduling fund transfers, updating account information, and more.
It depends. You can choose to block or allow withdrawals at ATMs based on the needs of the cardholder.
You can also block access to cash in a variety of ways including: blocking withdrawals inside a bank (i.e., getting cash from a teller at a bank) and, blocking cash-back at time of purchase.
If a True Link Visa Card has been lost or stolen, you can immediately disable the Visa card to prevent additional transactions and protect against fraud. If the Visa card needs to be replaced, you can close the account and order a replacement. All of this can be done online, via our 24/7 automated phone system (1-866-984-8576), or by speaking with a Customer Support representative at (1-866-984-8576) during standard business hours. Once the new Visa card arrives and is activated, any funds remaining on the lost Visa card will be automatically transferred to the new Visa card.
Yes, because the True Link Visa Card is a prepaid card, this means that purchases can only be made using money that has been added to the account. Additionally, many card administrators help their cardholders stay on a budget by scheduling recurring daily, weekly, or monthly transfers. This way cardholders receive funds when they need them -- without spending beyond their means.
For those supporting someone in recovery, where additional budgeting support can help rebuild independence, the True Link Next Step Visa Card allows you to specify monthly, weekly, or daily budgets. Contact us to learn more.
For more information on how the Visa card works with Special Needs Trusts, please read our Compliance Guide.
Life’s complex, we’re here to make things simpler
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