How is True Link Different?
More flexible than your typical prepaid or debit card
A Visa card to help manage spending
Easily send funds from a distance-
Real-time alerts
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Transaction history
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Available on-the-go
The Spending Monitor helps protect spending
Over 50 categories to block or allow-
Manage cash and ATM access
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Update settings at any time
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Make exceptions for frequented merchants
Designed to support your unique needs
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Older adults
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People with disabilities
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Those in recovery
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Trust beneficiaries
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Caregivers
The Card Admin
Manages the Visa card: loads funds, sets spending rules, and monitors transactions
The Cardholder
Can spend only as allowed by the spending rules, and does not have access to change settings or manage funds.
One account,
two experiences
The True Link Visa Card Admins and Cardholders have unique options and login.
Spending Settings help protect spending
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50+ categories to block or allow
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Manage cash and ATM access
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Update settings at any time
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Make exceptions for frequented merchants
Designed to support your unique needs
Older Adults
Set spending rules to help protect your loved ones from getting taken advantage of
Learn more
People with Disabilites
Help safeguard their independence and protect benefits eligibility by allowing or blocking certain purchases
Learn more
Recovery
Customize curfew settings, budgets, and spending rules to help support loved ones on the path to recovery
Learn more
As the parent of an adult dual-diagnosis individual, I have found that the True Link Visa Card has allowed me to breathe again. My child has enough freedom to shop for his needs, but no access to unrestricted funds to abuse. He has been as grateful as I have been. He is learning to manage his financial life successfully.
–Cathy, family caregiver
Getting started is easy
1. Sign up in 5 minutes
Provide details about yourself and the person you support. If you're using a trust, you’ll be asked to submit a trust document during sign up.
2. Fund the Visa card
Follow a few simple steps to connect an existing bank account and schedule a transfer to add funds.
3. Verify their identity
You’ll need the cardholder’s DOB and SSN - we are required to capture this information to help protect you and others.
4. Set up spending rules
Customize from over 50 categories, plus the ability to block or allow specific vendors, set cash access, and more.
5. Download the app
Use our mobile app to track spending, send funds, block purchases, and more while on the go.
Full featured True Link Prepaid Visa Card
$12/month
Manages the Visa card: loads funds, sets spending rules, and monitors transactions
+ Additional BenefitsFor Professionals
Contact us
Various Visa card capabilities, including bulk ordering, are available depending on your needs.
Transparent
about our fees
Have more questions?
Connect with our teamFrequently asked questions
The card administrator manages the True Link Visa Card. This administrator can be a family member, friend, professional, or someone else who helps manage another’s finances. Managing a True Link Visa Card means a variety of things, like being responsible for ordering the Visa card, putting the settings in place for how the funds can and cannot be used, adding money, scheduling fund transfers, updating account information, and more.
It depends. You can choose to block or allow withdrawals at ATMs based on the needs of the cardholder.
You can also block access to cash in a variety of ways including: blocking withdrawals inside a bank (i.e., getting cash from a teller at a bank) and, blocking cash-back at time of purchase.
If a True Link Visa Card has been lost or stolen, you can immediately disable the Visa card to prevent additional transactions and protect against fraud. If the Visa card needs to be replaced, you can close the account and order a replacement. All of this can be done online, via our 24/7 automated phone system (1-866-984-8576), or by speaking with a Customer Support representative at (1-866-984-8576) during standard business hours. Once the new Visa card arrives and is activated, any funds remaining on the lost Visa card will be automatically transferred to the new Visa card.
Yes, because the True Link Visa Card is a prepaid card, this means that purchases can only be made using money that has been added to the account. Additionally, many card administrators help their cardholders stay on a budget by scheduling recurring daily, weekly, or monthly transfers. This way cardholders receive funds when they need them -- without spending beyond their means.
For those supporting someone in recovery, where additional budgeting support can help rebuild independence, the True Link Next Step Visa Card allows you to specify monthly, weekly, or daily budgets. Contact us to learn more.
For more information on how the Visa card works with Special Needs Trusts, please read our Compliance Guide.
